Even though they're rarely responsible for the issue at hand, a hotel's front desk employees are often the first point of contact for a hotel guest who is annoyed about something. Whether a guest in a neighboring room was too loud or the in-room air conditioner didn't get cold enough, a hotel guest will approach the front desk with the hope of getting satisfaction about his or her complaint. When you run a hotel, you need your front desk staff to have a number of qualities, including patience, empathy, and a desire to make things right.
8 November 2017
